Return policy

At smalltreet.shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns
Items must be returned within 30 days of the delivery date.
Products must be in their original, unused condition with all tags attached.
Items that have been worn, altered, or washed are not eligible for return.
Sale items and gift cards are final sale and cannot be returned or exchanged.
How to Return an Item
Initiate Your Return:
Visit our Returns Page and fill out the return form with your order number and email address. Once your return is authorized, you will receive a return authorization number (RAN) and detailed instructions on how to proceed.

Pack Your Return:
Securely pack the items in their original packaging, if possible, and include the return authorization number (RAN) inside the package.

Ship Your Return:
Use a trackable shipping method to send your return to the address provided in the return instructions. Please retain the tracking information for your records. smalltreet.shop is not responsible for items lost during return shipping.

Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
Exchanges
If you need a different size, color, or style, please follow the return process to send back the original item and place a new order for the desired item.
This ensures the fastest processing time and the best chance of securing the item you want before it sells out.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact our customer service team at [email protected] within 7 days of receiving your order. Provide your order number and a detailed description of the issue, along with photos if applicable. We will promptly address the problem and provide a prepaid shipping label for the return.

International Returns
For international returns, please follow the same return process outlined above.
Note that international customers are responsible for return shipping costs, duties, and taxes.
Additional Information
For any questions or further assistance regarding our return policy, please contact our customer service team at [email protected] or call us at +1 (800) 123-4567. Our team is available Monday through Friday, from 9 AM to 6 PM (EST).

Thank you for shopping with smalltreet.shop. Your satisfaction is our priority, and we are here to ensure a smooth and hassle-free return process.